It’s easy for companies to be passive about collecting customer feedback: Send out a survey. [...]

Convero recently released the results of our 2016 Customer Engagement Study, for which we interviewed [...]

Life is short, and everyone is busy. Your customers just want things to go right. [...]

You’ve probably heard that investing in customer engagement helps you keep customers and create more [...]

Whether you realize it or not, your current customers are a source of crucial knowledge, [...]

What’s the lifetime value of a customer? Textbooks will tell you it's a complex formula [...]